MEMPHIS, Tenn. - Embassy Suites Hotels continues to offer travelers more reasons to stay with the announcement of the “Requests Upon Arrival” program available for all guests. This program further personalizes guests’ experience by giving them the opportunity to order complimentary or paid in-room offerings, services, snacks and beverages even before embarking on their trip. By ordering these items or services online prior to check-in, “Requests Upon Arrival” saves guests time and frustration by eliminating the need to ask for amenities after they arrive in their suite.

“When many hotels are doing away with amenities and eliminating services altogether, Embassy Suites continues to offer its guests more through services and programs like “Requests Upon Arrival,” said Rick McCue, vice president, brand performance & support, for Embassy Suites Hotels. “This is just another way in which we strive to make a difference in our guests’ lives by anticipating their needs, saving them time and making their life a little bit easier every day.”

Through “Requests Upon Arrival”, guests are able to plan ahead with just the push of a button and have amenities like extra towels and blankets, baby cribs and snacks waiting for them in their two-room suite. The Embassy Suites “Requests Upon Arrival” program features offerings in three different categories: Complimentary, Food & Beverage and Miscellaneous. The “Complimentary” category consists of items like extra pillows, towels and blankets. “Food & Beverage” offerings are customized to each participating hotel and range from snacks and non-alcoholic beverages to decadent, tasty desserts. Items and services such as upgraded rooms and an extra rollaway bed or crib for larger families and groups are available in the “Miscellaneous” category.

Several Embassy Suites Hotels across the country have started offering fun, unique packages to guests through this service:

  • Bring along the comforts of home on your family vacation while at Embassy Suites Waikiki Beach Walk. Enjoy warm cookies and cold milk in your homey, spacious two-room suite upon arriving in Oahu.
  • Looking to surprise that special someone? Beautiful, full roses placed throughout a suite at Embassy Suites Hot Springs – Hotel & Spa in Hot Springs, Arkansas, will surely bring a smile to a loved one’s face.
  • If the kids are hungry after a long trip to the Embassy Suites Deerfield Beach – Resort & Spa, fill their growling tummies with a kid-approved snack kit. Treats include popcorn, Quaker Chewy granola bars, water, Gatorade® and – for a chocolaty dessert – M&M’s®.
  • Visitors new to the Big Easy can get a taste of the local flavor, culture and sights at Embassy Suites – New Orleans. Pre-order the New Orleans package, which comes equipped with two coffee mugs, a cook book, post cards and, of course, Zapp’s Chips and Hurricane mix. Or go a step further and get your very own beads, Boa and Embassy Suites cooler when you request the Mardi Gras package!

Guests are able to utilize this convenient program and submit pre-ordered requests while making their reservations online at, by accessing their online profiles or by following links provided in reservation confirmation or pre-arrival emails. Embassy Suites joins both Hilton® Hotels & Resorts and Doubletree® Hotels in offering this service. For more information or to book travel and pre-order Embassy Suites “Requests Upon Arrival” items, please visit

Dawn Ray 
Embassy Suites Brand Communications
(901) 374-5954

About Embassy Suites by Hilton
Embassy Suites by Hilton, one of Hilton’s 14 market-leading brands, is dedicated to delivering what matters most to travelers. The full-service, upscale brand offers two-room suites, free made-to-order breakfast and a nightly two-hour reception with complimentary drinks and snacks. Both leisure and business travelers looking for a relaxed, yet sophisticated experience will feel right at home with brand-standard amenities like inviting atriums and complimentary 24-hour business and fitness centers. Embassy Suites by Hilton has 248 hotels with 47 in the pipeline. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi, and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors mobile app. For more information, visit or Connect online with Embassy Suites by Hilton at Facebook, Twitter and Instagram.

About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,300 properties with more than 863,000 rooms, in 106 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else, and free standard Wi-Fi. Visit for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.